Showing signs of depression, tense, discouraged and tired from disturbed sleep, a teary-eyed man came into therapy for the first time and told me about his impossible job. With neither education nor training to meet the expectations placed on him, he was supposed to manage, despite inadequate software, complex regulations, an understaffed office and a hiring freeze, the pay and promotions of about 2000 salaried workers. Workdays were often eaten up by managerial meetings or phone calls from irate workers, behind in their pay.
How could he use what we know about psychology to handle this work stress?